The same 20 questions.
Answered instantly.
80% of your tickets are repetitive. Sandhya resolves them in seconds on WhatsApp, chat, and email — in your tone, from your policies — and hands the tricky 20% to your team. Faster.
82% instant resolution · 12-second replies · Humans for the hard 20%
Where's my order. How do I return this. Is COD available. Your team answers the same questions sixty times a day.
Meanwhile the genuinely angry customer — the one about to post the one-star review — waits four hours in the same queue as everyone else.
Sandhya clears the queue in seconds, and spots that angry customer instantly.
The inbox, handled.
WhatsApp, chat, and email replies in under 12 seconds — around the clock, in your tone.
Order status, exchanges, return labels, COD questions — resolved end to end without a human.
Answers come from your documented policies — never improvised, always current.
Anger, refund exceptions, VIPs — detected and routed to your team with the full conversation attached.
Satisfaction captured after every conversation, so you see quality, not just volume.
Every conversation searchable and reportable — your support becomes a dataset, not a black hole.
24 hours on the loop.
The overnight backlog is already cleared before your team logs in. Coffee first, not chaos.
40 order-status queries answered while your ops person eats lunch in peace.
An angry customer is detected mid-message — escalated to a human in seconds with a summary. Review averted.
Return initiated, label generated and sent, exchange offered. Customer keeps shopping.
"Size exchange possible?" answered from policy at 9:50pm. Cart completed. Sale saved.
Your stack, not ours.
Sandhya works inside the tools you already use — nothing to migrate, nothing new to learn.
What changes when Sandhya clocks in.
A DTC skincare brand put Sandhya on chat + email. Support cost fell by two thirds — the human team now only touches edge cases.
Half a salary. Zero sick days.
Asked often.
Will customers know it's AI?
She's honest if asked — and most customers only care that they got a correct answer in 12 seconds instead of 4 hours.
What can't she handle?
Refund exceptions, legal threats, VIP accounts — anything sensitive routes to your team automatically, with the full conversation attached.
Can she work multiple channels?
WhatsApp, website chat, email, and Instagram DMs — one brain across all of them, so answers never contradict.
Our policies change often — problem?
No. Update her knowledge base anytime and every future answer reflects it instantly.